Network Controller (NC)

Network Controller (NC)

Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £35,097 pert annum + Benefits!
Contract: Full time, Permanent,
Benefits: MML Pension, Annual Leave Pension & Free travel on Tram & WM Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region. We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region. Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.

We are now recruiting for a Network Controller who will be responsible for proactively monitoring the MML tram network to ensure a safe, reliable and efficient operation at all, during their hours of duty and act accordingly.

The Network Controller must be able to adopt a flexible approach, to ensure a high level of performance and ensure a continued focus on the needs of the both the internal and external customer. The Network Controller manages safety critical tasks and must maintain safety critical competencies including driving a tram.

As our Network Controller, your key responsibilities will be:

• To support MML in its objective in offering a safe, reliable and efficient tram service along with an excellent customer service to the public.
• Controlling operational response to incidents.
• Ensure MML is delivering the best service before, during and after special events.
• Controlling incidents on the network and give instructions to restore service as soon as possible in a safe manner.
• Start to implement the service regulation by measuring headway.
• Carry out all electrical switching and emergency isolations as required.
• Proactively monitor CCTV across the network through Veracity.
• Provide clear and consistent communications and instructions to deliver the best service in normal conditions and in case of disruptions.
• Work closely with customer services to deliver correct and precise information.
• Provide correct and precise information to passengers via PID’s in the absence of customer service team.
• Provide excellent communication in relation to the service (by radio or phone).
• Ensure all information gathered is accurate for recording on Agility and of the required standard.
• Provide timely service update as required.
• Liaise with Emergency Services.
• Attend meetings as required.
• Be a MML company representative at all times and have a “Think like a passenger attitude at all times”.
• Provide clear and detailed reports, when required.
• Report faults identified on the network in a timely manner.
• Be competent in using Office 364 and SharePoint on a regular basis.
• Use of SmarTrams and SCADA.
• Use of CCTV Veracity system.
• All mobile controller duties including speed checks, incident supervision (on-site).
• Any other duties that are commensurate with fulfilling the role.

To be successful in this role, it is essential that you have:

• Able to meet our shift working patterns which will include working 24 hours shift system and weekend, and bank holiday working.
• Network, operations and customer service expertise
• Relevant operational experience within MML.
• A Full UK Driving Licence is required for the role
• Current tram driving competency.

You should demonstrate the following personal attributes:

• Professional Manner
• Safety Conscious
• Customer Focused
• Approachable
• Be able to demonstrate high level of written and verbal communication skills
• Reliable
• Able to work as part of a team

It would be great if you had:

• GCSE Maths and English at Grade C or above.
• To hold a degree of an equivariant.

Your next career starts here!

West Midlands Metro is the place to be if you're passionate about growth, sustainability, and making a difference in your community. Click on “APPLY” today!

No agencies, please.